For refunds, the cost of return shipping will be deducted from your refund value.įor your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. To return your product, you should mail your items to: 48-50, Jalan Mahsuri, Bandar Bayan Baru, 11950, Bayan Lepas, Penang, Malaysia. Note : Before returning any items back to VMS for warranty claims, customer must first contact our RMA department and obtain an RMA approval. However, in such cases where the product manufacturer does not required the end-user to returned their faulty products directly to them, VMS would gladly help our customers claims these warranty on behalf of them. be requested and processed directly by the consumer (or "end-user") of the item. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. Alternatively, customers could also contact our RMA department to obtain their products detail warranties information. To check whether a product is covered by a manufacturer's warranty, we suggest our customer to check with their respective manufacturer's website or on the packaging of the product itself. However, many of the products available through our website are covered by Manufacturers' Warranties. VMS does not offer any express warranties. A product would also not be acceptable for an exchange if the item has been used or the item was damaged due to improper use or handling. If you need to exchange it for the same item, send us an email at and once request accepted please send the item back to our return shipping address: 48-50 Jalan Mashuri, Bayan Baru 11950, Bayan Lepas, PenangĪ product is also not eligible for exchange if that particular product was specifically ordered for the customer and not a part of our standard ex-stocks item. We only replace items if they are defective or damaged. We also do not accept refund on services that has been rendered. Perishable goods such as food, beverages, newspapers or cartirdges once open cannot be returned. Several types of goods are exempt from being returned. A product would not be acceptable for a refund if the item has been used or the box has been damaged, opened or any seals broken upon inspection.Ī product is also not eligible for refund if that particular product was specifically ordered for the customer and not a part of our standard ex-stocks item. It must also be in the original packaging and in sell-able condition. To be eligible for a return, your item must be unused and in the same condition that you received it. Products that are specially ordered or customized for customers specific needs are not eligible for exchange of products.Products that came labelled with a security seal must have the seal intact and not tampered with.Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.Product serial number, or any similar identification numbers, must match the serial number on the package or invoice issued by VMS. Products must be complete with all standard certification labels originally placed and not tampered with.Products must not been used and in sell-able conditions.Products must be in the original manufacturers packaging upon return or exchange.Qualified and conforming products must fulfill the criterion listed below: If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange anymore. Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, VMS will accept all qualified and conforming products for exchange or return within 14 days of the original purchase date. We would like to emphasize that Vision Media Supplies Sdn Bhd (“VMS”) return policy are only limited to exchanging of products, refund claims or warranty claims. These policies are only applicable to products purchased directly by you from Vision Media Supplies Online website. The following return policies and procedures have been established for all Vision Media Supplies online orders.
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